cv999 Responsible Gambling — Keep Yourself Protected
Gambling should be enjoyable, not stressful. cv999 believes every player has the ability to make their own decisions — but having the right information and tools is essential to staying in control.
21+ age requirement: All casino and betting activity at cv999 is for persons aged 21 and above only. No account is activated until age has been verified.
Why responsible gambling matters
Online casino and sports betting is a form of entertainment for many people. But sometimes this entertainment can become a habit, and that habit can cause harm — to relationships with family, to finances, and to mental health. cv999 wants its players to gamble with awareness and in moderation.
Our terms and conditions clearly state that any player who feels they are losing control of their gambling can seek support at any time. On this page you will find which tools to use, which signs to watch out for, and where to get help if needed.
Always make gambling decisions from a place of enjoyment, not to recover losses. If you ever feel you are placing more bets to make up for what you have lost, that is the first warning sign.
Tools to protect yourself
cv999 provides the following features on every account. Using them is not a sign of weakness — it is the mark of a responsible player.
Daily deposit limit
Set a maximum amount you can deposit each day. Once the limit is reached, no further deposits can be made for that day.
Deposit LimitSession time limit
Set how long you can play in one sitting. Once the time is up, the system will automatically suggest you take a break.
Time ManagementTemporary break
Temporarily suspend your account for any period from 24 hours to 30 days. You will not be able to log in during the break period.
Cooling-Off PeriodSelf-exclusion
Activate self-exclusion to take a full long-term break. To reactivate your account while self-exclusion is in place, approval from the support team is required.
Permanent ProtectionLoss limit
Decide in advance how much you are willing to lose on a weekly or monthly basis. Once the limit is reached, betting will stop automatically.
Loss LimitDirect support
Send a message to cv999 via live chat to activate or cancel any tool. Support is available in Bengali 24 hours a day, 7 days a week.
24/7 SupportRequest to set a limit
Fill in the form below to ask our support team to set your preferred limit. Your information will be kept strictly confidential.
For self-exclusion, enter the duration or write 'permanent'.
Our support team will contact you to process this request.
Warning signs of a problem
If you or someone you know shows even one of the signs below, take it seriously.
These signs do not mean you are weak. They mean you need a little support right now — and seeking it is the sensible thing to do. Visit cv999's FAQ section for answers to more common questions about responsible gambling.
Where to get help
If you feel there is a problem, do not carry it alone. Get support through any of the following.
cv999 live chat support
The cv999 support team is active on live chat 24 hours a day, 7 days a week. You can speak in either Bengali or English. Contact them directly about account limits, self-exclusion, or any concern you have.
Contact by email
You can write to us by email instead of live chat. The cv999 support team will reply to your message and, if needed, help apply the necessary limits to your account.
Family and trusted people
Talk openly with the people close to you. A family member or trusted friend often notices changes that you may not see yourself. Take their concerns seriously.
Professional counselling
Speaking with a mental health professional or addiction counsellor is an effective step. Mental health services are available through both public and private providers in Bangladesh — ask at your nearest hospital or clinic.
Learning more about yourself
Read up on gambling addiction. Our about us section has more detail on cv999's values and commitments — including how we prioritise player protection.
Privacy assurance
When you seek support or request a limit, your information is kept completely confidential. Under our privacy policy, personal information is not shared with third parties.
cv999's commitment
cv999 believes that responsible gambling is not the player's responsibility alone — it is a shared commitment. That is why we provide limit-setting tools on every account, strictly follow the 21+ age rule, and are ready to offer 24/7 support in any crisis. If gambling is no longer enjoyable, take a break.
For ages 21+. Play responsibly.