cv999's Privacy Policy

cv999 (referred to hereafter as "we", "the platform" or "the service") operates an online gaming and betting service for Bangladeshi users. This Privacy Policy ("Policy") explains what information we collect, how we process it, and what your rights are when you use cv999's services through the website, mobile app, or any other digital channel.

This Policy is an integral part of cv999's Terms and Conditions. By registering or using an account on the platform, you are considered to have given your consent to the processing of information as described in this Policy. If any part of this Policy is unclear or you have questions, please contact the platform directly.

This Policy applies only to cv999's own services. Third-party websites or game studios have their own separate privacy policies, and cv999 is not responsible for those.

2.1 Information Provided at Registration

When you create a new account on cv999, the following information is collected:

• Full name and date of birth (for age verification — minimum 21 years)
• Mobile number and email address
• Password (stored in encrypted form)
• Preferred language and currency (Taka)

2.2 Information for Account Verification

cv999 may require identity verification for withdrawals above a certain amount or when claiming promotions. The following may be collected at this stage:

• Copy of National Identity Card (NID) or passport
• Mobile number linked to bKash, Nagad, or Rocket account
• Proof of address if required

These documents are used solely for verification purposes and are stored on secure servers.

2.3 Automatically Collected Information

Some information is automatically logged while you use the platform:

• IP address and geographic location (country level)
• Browser type and version, operating system
• Pages visited, click patterns, and session duration
• Device type (mobile, tablet, or desktop)
• Information collected through cookies and similar tracking technologies

2.4 Transaction Information

The following information is recorded during deposits and withdrawals:

• Transaction amount, date, and time
• Payment method used (bKash, Nagad, or Rocket)
• Transaction reference number
• Balance change history

Full card numbers or bank account details are not stored on cv999's servers.

cv999 processes your information for the following legitimate purposes:

• Account management: Completing registration, verifying login, and maintaining account security.
• Service delivery: Running gaming, betting, bonuses, and promotions, and improving your personal experience.
• Financial transactions: Accepting deposits and processing withdrawals.
• Identity verification: Confirming age and identity and preventing fraud.
• Customer support: Providing assistance via 24/7 live chat and email.
• Analysis and improvement: Evaluating and improving platform performance.
• Security monitoring: Detecting unauthorized access, money laundering, and fraudulent activity.
• Communications: Sending important updates, policy changes, or security alerts.

cv999 does not sell your personal information or provide it to third parties for commercial purposes. However, information may be shared in the following limited circumstances:

• Payment processors: Mobile financial service providers such as bKash, Nagad, and Rocket receive the information necessary to complete transactions.
• Technology partners: Trusted organizations that manage server hosting, data analysis, or customer service tools, who are bound by strict confidentiality agreements.
• Game studios: Studios such as PG Soft, Pragmatic Play, or JILI may receive gameplay data, but not personally identifiable information.
• Legal obligations: Information may be disclosed in response to court orders, requests from investigative agencies, or valid requests from law enforcement authorities.
• Emergency safety: When necessary to protect the safety of a user or others.

Outside of the cases listed above, your information is not shared with any third party.

5.1 What Cookies Are and Why They Are Used

Cookies are small text files stored in your browser. cv999 uses cookies for the following purposes:

• Essential cookies: Keeping login sessions active, security verification, and basic operations.
• Functional cookies: Remembering your language preference and other settings.
• Analytics cookies: Analysing page visits and usage patterns to improve the service.

5.2 Cookie Controls

You can turn off non-essential cookies from your browser settings. Please note that disabling certain cookies may limit some platform features and may affect your login session.

cv999 follows industry-standard technologies and practices to protect your information:

• SSL encryption: All connections to the website and app are encrypted via SSL/TLS protocol.
• Password hashing: Passwords are never stored as plain text — a one-way hashing algorithm is always used.
• Access controls: Only authorised staff can access specific information on a need-to-know basis.
• Security monitoring: Automated systems are active to detect unusual logins or transactions.
• Data backups: Regular encrypted backups are stored in a secure location.
• OTP verification: A mobile OTP is required for sensitive operations.

No digital system is completely impenetrable. We therefore advise you to use a strong, unique password and to notify the support team immediately if your account seems suspicious.

cv999 retains your information only for as long as it is necessary or legally required:

• Active accounts: All information is retained while the account remains active.
• Closed accounts: Financial transaction records are kept for a defined period after account closure in accordance with regulatory requirements.
• Analytics data: May be retained in anonymised form for service improvement after personally identifying attributes are removed.
• Support records: Customer service conversations are retained for a limited period.

After the defined period, data is securely deleted or anonymised.

As a cv999 user, you have the following rights. To exercise any of these rights, please contact the support team:

• Access to information: The right to know what information is stored about you.
• Correction: The right to request correction of inaccurate or incomplete information.
• Deletion: The right to request deletion of your information in certain circumstances — however, where legal obligations exist, complete deletion of all data may not be possible.
• Restricting processing: The right to request that your information be used in a limited way in certain circumstances.
• Opt out of marketing communications: The right to stop receiving promotional messages.
• Complaints: The right to raise a complaint about how your information is processed.

All cv999 services are intended solely for individuals aged 21 or older. We do not knowingly collect information from anyone under the age of 21.

If a parent or legal guardian believes their child has registered on cv999, please notify the support team immediately. After verification, the account will be closed and the associated information will be deleted. cv999's Responsible Gaming Policy provides further details on the protection of minors.

cv999 uses international server infrastructure, which means your information may be processed or stored on servers outside Bangladesh. Any such transfer is always carried out under appropriate agreements and security measures.

When transferring data to third countries, cv999 ensures that the receiving organisation maintains privacy protections equivalent to this Policy.

cv999 may revise this Privacy Policy as needed. For significant changes, advance notice will be sent to users' registered mobile numbers or email addresses.

Continuing to use the service after an update will be considered acceptance of the revised policy. You are therefore advised to review this page from time to time.

If any conflict arises between this Policy and other legal terms, the Terms and Conditions will apply, unless a specific provision of this Policy is expressly stated to govern.