FAQ
cv999 FAQ — Account, Deposit, Withdrawal and Games
Questions that come up when playing at cv999 — opening an account, depositing via bKash or Nagad, making withdrawals, completing identity verification, or understanding live casino games — are all answered on this one page. The questions are organised by category, so you can go straight to the section you need. If you have more questions, our 24/7 support team is always available.
For ages 21+
About Games
Casino and Table Games
Simple answers to questions new players often have about Baccarat, Roulette, Teen Patti and live casino at cv999. Visit the cv999 casino section to find all live tables and slots in one place.
Baccarat is a relatively simple card game — you bet on one of three options: "Player", "Banker", or "Tie".
The dealer deals cards to two hands; whichever hand scores closest to 9 wins.
At cv999, you can play live Baccarat tables from Evolution and SA Gaming with a real dealer and even chat in Bengali.
Tens and face cards count as zero; aces count as one.
Yes, cv999's live casino runs smoothly on both Android and iOS.
It can be used through a web browser or through the official cv999 app.
A 4G or Wi-Fi connection is recommended for good video quality.
Since live dealer games use real-time streaming, video may occasionally pause on a slow connection.
Teen Patti is a popular South Asian card game — each player receives three cards and the best hand wins.
Andar Bahar is even simpler: one card is drawn and you have to guess whether the next matching card will fall on the "Andar" (left) or "Bahar" (right) side.
At cv999 you will also find JILI's Teen Patti 20-20 version, which is designed for fast rounds.
In Roulette, a ball drops onto a spinning wheel; you can bet on a specific number, a colour (red/black), odd/even, or groups of numbers.
A direct bet on a single number ("straight up") has the highest payout.
cv999 offers both European Roulette and Live Roulette formats.
You can try free-play mode before you start.
In regular online games, results are generated by a computer algorithm (RNG).
In live dealer games, a real dealer deals cards or spins a wheel via video stream from a studio — making the experience much closer to a physical casino.
cv999 has live tables from Evolution, Pragmatic Play Live and Ezugi.
With a fast internet connection, live games feel no different.
Withdrawal
Withdrawal Questions
Below is a detailed discussion of the time limits, conditions, and common issues when withdrawing money from cv999 to bKash, Nagad, or Rocket.
Yes, the withdrawal process at cv999 runs seven days a week, 24 hours a day.
Even if you apply at night, the money is usually sent within 30 minutes to 3 hours.
During peak hours or for large amounts, the verification process may take a bit longer, but that is normal.
The minimum withdrawal amount at cv999 is ৳500.
This limit applies to all three methods — bKash, Nagad, and Rocket.
Make sure the wagering requirements on your account have been met and that your balance is at least ৳500 before withdrawing.
Whether you request a withdrawal via bKash, Nagad, or Rocket, cv999 generally sends the money within 30 minutes to 3 hours.
This timeframe applies when account verification is already complete.
If verification is pending, your first withdrawal may take a little longer.
Yes, but you must meet the wagering requirements before withdrawing bonus funds.
For example, the welcome bonus carries a 20x wagering requirement — meaning if you receive a ৳1,000 bonus, you need to place ৳20,000 in bets.
Once that requirement is met, winnings from the bonus balance can be withdrawn under the standard rules.
Each offer's own terms are listed on its conditions page.
"Pending" means the request is being processed. It is usually resolved within 3 hours.
If more time has passed, contact cv999 support via live chat — providing the request number and amount will help them assist you faster.
Sometimes additional information may be requested for account verification, so check your inbox.
Account
Member Account
Frequently asked questions about registration, login, password, and updating personal information are compiled here. To log in on a new device, go to the cv999 Login page.
No. Under cv999's rules, each person may hold only one account.
If multiple accounts are detected, all of them may be suspended and any stored balance risks being forfeited.
If you have a problem with an old account, contact support — do not open a new one.
Usernames must generally be between 6 and 15 characters and may only contain English letters and numbers.
Keep your password strong — using at least one uppercase letter, one number, and one special character makes your account more secure.
Save your password somewhere when you register so you do not have trouble logging in later.
Personal information can be changed directly from your profile settings, though in some cases identity re-verification may be required.
For requests to change an email address or mobile number, the cv999 support team may ask for an OTP or document.
This is for security purposes — to prevent anyone from changing your account details without permission.
To register you need an active mobile number or email address, along with a username and password of your choice.
Before registering, make sure you are 21 years of age or older.
Register with accurate information, as identity verification may be required at the time of withdrawal.
To log in to cv999 from any device, simply enter your username and password.
When logging in from a new device for the first time, OTP verification may be required — a code will be sent to your registered mobile number.
If you forget your password, use the "Forgot password?" option on the login page.
Verification
Account Verification
Identity verification is an important part of cv999's security system. The reasons this process is necessary and how it works are explained below.
Yes. The name used on your cv999 account must match the name on your bKash, Nagad, or Rocket account.
If the names do not match, your withdrawal request may be held up.
Using your correct legal name at the time of registration avoids problems later.
cv999 receives your personal information and documents over an SSL-encrypted connection and stores them on secure servers.
This information is used solely for identity verification purposes — it is not sold or shared with any third party.
For more details, read the privacy policy page.
Identity verification is carried out for two main reasons: first, to prevent fake accounts and fraud; second, to confirm that the member is 21 or older.
Because many members at cv999 share similar names or numbers, this verification helps maintain service quality.
Once verification is complete, you can also access special promotions in addition to withdrawals.
Verification is usually requested at the time of the first withdrawal application.
It may also be required if unusual activity is detected on the account, or if the withdrawal amount exceeds a certain limit.
Some promotions — such as receiving the cv999 birthday special gift — also require verification to be completed in advance.
If verification is rejected, cv999 generally sends a message explaining the reason.
Common reasons include: blurry image, name mismatch, or an expired document.
Upload the correct and clear documents and apply again.
If the problem persists, speak directly with the support team via live chat — they provide assistance in Bengali.
Deposit
Deposit Related Questions
The most frequently asked questions about how to deposit at cv999, the minimum amount, and what to do if a deposit does not go through are covered here. Please also read the responsible gaming guidelines.
cv999 does not charge any additional fees on deposits.
However, bKash, Nagad, or Rocket may apply charges according to their own transaction policies — that is a matter for the respective wallet.
Familiarise yourself with your wallet's fee policy to avoid any confusion in your calculations.
Go to the cv999 cashier or deposit menu and select "Nagad".
Send the specified amount to the Nagad number shown on screen and enter the transaction ID in the deposit form.
The minimum deposit is ৳500.
Your balance will be credited shortly.
Before submitting your details, double-check the Nagad number shown on the page.
The minimum deposit at cv999 is ৳500 — this applies equally to all three methods: bKash, Nagad, and Rocket.
You can start with this amount to participate in slots, live casino, or cricket betting.
You can browse various slot games in the cv999 Slots section.
Wait a little first — sometimes there may be a short delay due to network lag.
If your balance has not appeared within 15–20 minutes, contact cv999 live chat support with your transaction ID and amount.
Keep a screenshot of the transaction so verification can be done quickly.
If money was sent to the wrong number, notify support immediately.
Go to the cv999 cashier, select "bKash", and enter the amount (minimum ৳500).
Send money to the bKash number shown using "Send Money" — not "Payment" or "Add Money".
Once the transaction is complete, enter the transaction ID received from bKash into cv999's deposit form.
Depositing from the same number next time makes the process even simpler.
Didn't find the answer? Talk to us directly.
If your question is not in this FAQ, cv999's support team is always ready to help. Assistance is available in both Bengali and English.
Live Chat
24/7 instant support — in Bengali or English
Email Support
[email protected]